Privacy Policy

Bedrock Floor Coatings (“we,” “us,” “our”) is committed to protecting your privacy. Bedrock Floor Coatings is the trade name of Epoxy Floors Des Moines LLC. This Privacy Policy explains how we collect, use, store, and protect your information when you:

• Visit our website
• Submit a form
• Request an estimate
• Schedule an appointment
• Approve an estimate or invoice
• Communicate with us
• Receive automated text messages or emails

By using our website or services, or by providing your information, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information

• Name
• Email address
• Phone number
• Home or job site address
• Project details
• Photos or descriptions you submit (for example, photos of a failed or damaged floor)
• Appointment times
• Invoice or payment information (processed securely through our payment processor)

B. Automatically Collected Information

Our website and CRM systems may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data
• Form submission history
• Appointment activity

C. Communications

We store:

• Emails
• SMS messages
• Phone call logs
• Voicemails
• Automated system messages
• Estimate approvals
• Project-related conversations

2. How We Use Your Information

A. Provide and Improve Our Services

• Prepare and deliver floor coating estimates
• Schedule on-site appointments
• Manage projects and crews
• Communicate updates
• Process payments
• Deliver invoices
• Improve our services and website

B. Send Automated Messages (Consent-Based)

By submitting your information, you consent to receiving:

• Appointment confirmations
• Estimate reminders
• Proposal follow-ups
• Payment reminders
• Project updates
• Review requests
• Customer service messages
• Safety or preparation instructions

These may be delivered through SMS/text messages, email, automated voice alerts, and CRM-based notifications. You may opt out at any time.

3. SMS/Text Message Disclosure (TCPA Compliance)

By submitting your phone number, you agree that:

• You may receive automated texts for service-related purposes
• Message frequency may vary
• Message and data rates may apply
• You can opt out at any time by replying STOP
• Consent is not a condition of purchase

This is required for compliance with the TCPA (Telephone Consumer Protection Act).

4. Email Communication Disclosure (CAN-SPAM Compliance)

By providing your email, you agree that we may send:

• Appointment confirmations
• Estimate and proposal messages
• Invoices and payment updates
• Customer service messages
• Review requests

Each email includes an unsubscribe link.

5. Payment Information Security

Payments are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full card details on our servers. We may store:

• Invoice totals
• Payment status (paid/unpaid)
• Transaction IDs
• Payment method type (card, ACH)

6. Sharing Your Information

We do not sell your information. We may share data only with:

• Service providers (for example, our payment processor, Google, and GoHighLevel CRM)
• Scheduling systems
• Project management tools
• Compliance or legal authorities when required by law

All data is used solely to operate and improve our services.

7. Data Storage and Protection

We use secure systems (including SSL encryption, password protection, and cloud-based backups) to safeguard your information. We retain data for:

• Legal compliance
• Warranty purposes
• Accounting and tax documentation
• Project history
• Service quality improvement

8. Your Rights

You may request at any time:

• Access to your data
• Correction of inaccurate data
• Deletion of your data
• Opt-out from automated messaging
• Limitations on how your data is used

Requests can be sent to info@bedrockfloorcoatings.com .

9. Opt-Out Options

Text Messages

Reply STOP to unsubscribe from automated SMS.

Emails

Click the unsubscribe link at the bottom of any email.

Phone Calls / Notifications

Contact us directly to update your preferences.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of external sites.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect information from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date will reflect any changes.

13. Contact Information